Frequently Asked Questions
How do I get started?
Getting started is easy! First, create a free account by clicking on the “Create a Free Account” button on our website. Once you’ve done that, check your inbox for login details to your Client Portal. After logging in, you’ll be prompted to complete your Style Profile, which will help us understand your preferences and requirements. Finally, you can place your first order and we’ll get started on providing you with our editing services.
What services do Photo-Edits.co offer?
We offer personalized color correction and culling services for photographers.
What are your turnaround times?
Our turnaround times vary depending on the type of order. For A La Carte Orders, the expected turnaround time is 5-9 business days. For Member Orders, the expected turnaround time is 5 days without culling and 7 days with culling. Please note that during peak busy seasons, it may take a few extra days to complete your order. We always strive to deliver your edited photos as quickly as possible while maintaining the highest level of quality.
How do I get in touch with my editor?
If you need to get in touch with your editor, you can send an email to firstname.lastname@example.org. Our team is always happy to answer any questions or address any concerns you may have. We strive to provide excellent customer service, and we are committed to ensuring that our clients are completely satisfied with our editing services.
Can working with you remain confidential?
Absolutely. We understand that confidentiality is important to our clients, and we are committed to respecting their privacy. If you choose to remain confidential, we will never advertise our partnership. You do not need to attribute any credit to Photo-Edits.co or mention our services to your clients. We value our clients’ trust and are dedicated to providing a professional and discreet service..
Is there a minimum amount for each order?
No, there is no minimum order amount for A La Carte orders or Membership Credits. We understand that each client’s editing needs are unique, and we are committed to providing flexible services that meet their specific requirements.
What happens if I want to change my style?
If you decide that you want to change your editing style, it’s not a problem! If you have an updated preset, please send that to us, and update your Style Profile Builder form via your Client Portal. We’ll also send you sample images for the next few orders to make sure you are happy with the updated style we have.
Can I use my sneak peek images from a specific order as a reference to edit the rest of the catalog?
Yes absolutely, just mark on the order form you would like us to use your reference images as a base edit for the rest of the catalog.
How do I send you files and how do you send them back to me?
To send us your files, we ask that you export your Lightroom Classic Catalog with Smart Previews and upload the zipped file to any shared folder (Google Drive, Dropbox). Once we receive your files, our team of professional editors will get to work on editing your photos. We’ll send you back an updated Lightroom Catalog File containing the edited Smart Previews. To import the edited Smart Previews to your Lightroom catalog, simply import the updated Catalog File we send you. We pride ourselves on providing a seamless and hassle-free editing experience for our clients, and we are always available to assist with any questions or concerns you may have.
Do you offer Rush orders?
While we understand that some orders may be time-sensitive, we currently do not offer rush or express orders.
Where can I find pricing?
Pricing information for both our Members and A La Carte Orders can be found on our website. Please visit the Pricing page on our website to view our current pricing options
What files do I need to send you for an order?
To process your order, we require two files from you: a Lightroom Catalog (.lrcat) and Smart Preview files (Smart Previews.lrdata). Lightroom allows you to build Smart Previews, which are duplicates of the original image. Smart Previews provide all the processing capabilities and benefits of a RAW file but occupy considerably less space.
Are there any images you won’t edit?
Due to privacy concerns and model release limitations, we are UNABLE to take on any work relating to BIRTH, NEWBORN, or BOUDOIR photography. Including any photography containing nudity or implied nudity. If your photos have nudity your order will not be processed and returned to you.
What editing software do I need to use Photo-Edits?
All of our photo edits are done in Lightroom Classic, which is a desktop application that can be purchased via Creative Cloud. By utilizing the Smart Preview feature for sending and editing files, we are able to exchange large amounts of data quickly and efficiently. To send us files, you will need Lightroom 11 or newer.
How will you be able to match my style?
Through our comprehensive Style Profile Builder we ask you a series of questions that helps us determine your exact style and process for your editing. In addition, we request before and after images so we can review your final images.
What is the difference between basic and advanced edits?
A Basic Edit includes adjustments made in the Basic Module of Lightroom. An Advanced Edit, on the other hand, combines the basic service with localized tools that are applied only to the images that require them the most. This allows us to utilize more features of Lightroom and provide a more customized editing service
Can I choose which images get the Advanced editing?
Our team of editors determines which images require Advanced Edits based on their expertise and experience. While you cannot choose which specific images receive Advanced Edits, you can provide us with notes based on specific areas of the day that might need extra attention. This allows us to focus on those areas and provide you with the best possible results.
What if I'm not happy with the editing?
We offer a satisfaction guarantee. If you’re not happy with the edits you receive, simply let us know, and we’ll make it right. We’ll work with you to understand the issue and make any necessary tweaks to ensure your satisfaction.
Am I assigned an editor?
We have a dedicated team of editors who work on your orders. While you are not assigned a specific editor, our team approach ensures consistent editing results even if your usual editor is on vacation or if we receive a high volume of orders.
If adjustments in HSL are built into the preset, would it be considered advanced?
No, if the adjustments in HSL are already built into the preset and we don’t need to make additional adjustments, it would be considered a Basic Edit
Is there anything that isn’t included in photo editing?
Unfortunately we don’t make any adjustments to the Tone Curve, Color Grading or Calibration panels within Lightroom Classic
Are you able to provide black and white virtual copies?
Yes absolutely we can provide black and white virtual copies of your photos. Simply indicate the percentage of the catalog you’d like to be in black and white on the order form.
What happens if I use all my credits?
Your business is booming! High-fives to you! We’ll be in touch to let you know your credits are getting low and you’ll be able to purchase additional credits at the same rate as your membership rate! We never want to penalize you for shooting more than you thought!
What if I don’t use all my credits?
GREAT QUESTION! The huge savings and faster turn around you receive from being a member is a pretty sweet benefit, but typically people find the go over before they fall short.
We are unable to rollover credits to future plans as we hire our team based on projected workflows for the year so this would leave us out of pocket.
Can I add culling on a case by case basis?
Absolutely! Remember culling does add a day or two to your turnaround time, so be sure to plan accordingly.
I was A La Carte - Am I able to switch over to the FAM™?
Unfortunately not at this time. We’ll let you know when we are accepting new memberships.
How long is my membership in a contract for?
Annual Subscriptions have contracts that are 12 month terms and auto-renew automatically.
If I’m not happy with my edits do I still have to pay for it?
Our goal is to learn your editing style so well that you won’t have edits that you’re unsatisfied with. However, if you receive a catalog that you’re not happy with, our customer service team is available to discuss the revisions you would like to see and submit a re-edit for you.
How do I cancel my subscription during my trial period?
All memberships have a 30-day or 3 order (whichever comes first) trial period. You can cancel your membership during your trial period with no questions asked. If your trial period has expired, your account will be eligible to cancel your auto-renew 45 days before your 12-month term ends.
Once my membership ends can I still submit orders to Photo-Edits.co for editing?
Absolutely, but unfortunately, you’ll miss out on discounted pricing, select services and faster turnaround time.
My client portal shows my renewal date is coming up but I might cancel. What steps do I take to cancel my subscription?
We require a 45-day notice to process your non-renewal, please get in touch with us at least 45 days before your next renewal date so we can process your non-renewal request.
If I want to stay a member, do I need to tell you guys before my renewal date?
No, all subscriptions auto-renew so no action is needed from you! Your credits will reset on your renewal date!
Why do I have to give a 45-day notice if I don’t want my contract to automatically renew?
In order for us to keep our turnaround time as fast as possible, we make hiring decisions based on the number of active subscriptions so we can place our members with a select group of editors. If you happen to miss the 45-day notice, please get in touch with us ASAP as there is a $250 penalty for not providing a 45 day notice.
I’m within the 45 day notice period and would like to cancel my subscription. How do I submit my non-renewal/cancellation request?
We are so sad to see you go but we understand there are reasons it may not be a good fit for you at this time. Email our customer service department handler to complete the Cancellation Request form.
Do I have to use dropbox?
No, you’re not required to use Dropbox to send your files to us for editing. As long as we have access to a share link, we’re able to accept files via Google Drive, WeTransfer, or other cloud-based sharing sites. However, we’ll always send the completed orders back to you through Dropbox.
Do I need a Dropbox Paid Account?
No, you don’t need a paid Dropbox account to use our editing services. However, we do recommend it as it allows for more storage capacity.
Can I upload my RAW files to Dropbox for editing?
No, we require Lightroom Smart Previews only.
I received an email saying my order was completed, but my Dropbox folder is empty. What should I do?
Please allow up to 2 hours for the order to be fully uploaded to your Dropbox folder. If the time has passed and you still don’t see the edited files, please contact us immediately so we can investigate and resolve the issue as quickly as possible.